Job Description — Assistant Operations Manager / Operations Administrator

Job title: Assistant Operations Manager or Operations Administrator (as stated in offer letter) Reporting to: Head of Operations (or Director where Head of Operations role is vacant) Working with: All staff across bakery, packing, delivery, and admin functions

The role

The Operations team keeps the daily business running: rotas, logistics, supplier relationships, facilities, HR administration, and cross-team coordination. The Assistant Operations Manager takes on a broader supervisory remit; the Operations Administrator focuses on administrative and coordination tasks. Specific responsibilities are detailed below by level.

Core duties (both levels)

Day-to-day operations

• Manage and publish staff rotas at least 2 weeks in advance across all teams (bakers, packers, drivers)
• Monitor attendance, sickness, and holiday via BrightHR; escalate concerns to the relevant manager
• Act as the first point of contact for staff operational queries during shifts
• Liaise with the head baker and head driver to coordinate production, packing, and delivery schedules
• Oversee opening and closing procedures for the site

Logistics and supplies

• Monitor stock levels of packaging, cleaning materials, and non-ingredient supplies; raise purchase orders as needed
• Coordinate flour and ingredient deliveries with suppliers; ensure correct storage and stock rotation
• Manage the Company vehicle schedule: servicing bookings, MOT renewals, insurance renewals, fuel card administration

Administration

• Maintain accurate records in BrightHR: new starters, leavers, contract changes, training records
• Process weekly timesheet sign-offs and flag any discrepancies to the Director
• Assist with onboarding of new staff: right-to-work checks, contract issue, induction schedule
• Handle incoming phone and email enquiries directed to the operations team

Assistant Operations Manager — additional responsibilities

• Supervise packing and operations staff on shift; provide direction and resolve issues as they arise
• Conduct return-to-work interviews and first-stage informal performance conversations
• Contribute to operational planning and process improvement
• Support the Director with health and safety compliance: risk assessments, training records, incident logs
• Cover Head of Operations duties during periods of absence

General responsibilities

• Clock in and out accurately for every shift using BrightHR
• Work safely and report any hazards or incidents to the Director immediately
• Maintain confidentiality of staff, customer, and business information at all times
• Work respectfully and cooperatively with all colleagues
• Participate in team meetings and training as required